About Vouchers

You can buy vouchers in the online shop, or you will receive a voucher code as part of a special offer. Vouchers can be collected and can be redeemed by yourself when you place an order. Or you can send voucher amounts in full or in partial amounts e.g. to friends.

Buying vouchers
Vouchers, if offered in the shop, can be bought like normal items. As soon as you have bought a voucher and it has been activated after successful payment, the amount will appear under your shopping cart. Now you can send the desired amount via email using the "Send voucher" link.

How you send vouchers
As soon as you have a credit, you can use it to pay for your order. You can redeem your credit during the ordering process. If the credit is less than the value of the goods, you must choose your preferred method of payment for the difference. If your credit exceeds the value of the goods, the remaining credit is of course available for your next order.

Ho you book vouchers
If you have received a voucher by email, you can book the amount as follows:
1. Click on the link provided in the email. If you do not have a personal customer account yet, you have the option to open one.
2. After you have added a product to the shopping cart, you can enter your voucher code there.

In case of trouble
If, contrary to expectations, problems should arise with a voucher, please contact us by email: support@puppenstuebchen.com. Please describe the problem as precisely as possible, important details include: your customer number, the voucher code, system error messages and the browser you are using.